Last update: March 31, 2025

By paying for the use of the BritoCRM service, I declare that I have read, understood, and accepted in their entirety the following Terms and Conditions. Use of the Services implies express acceptance of all the conditions described herein. The following are the Terms and Conditions of Use for the BritoCRM software, a software as a service (SaaS) solution developed by the Brito Marketing brand (“we,” “our,” or “BritoCRM”), based in Miami, Florida, USA.

By using our services, you declare that you have read, understood, and accepted the terms set forth in this document, which constitutes a legally binding agreement between you as a user or subscriber (“User,” “Subscriber,” or “you”) and BritoCRM. If you do not agree to these terms, you must not use the services.

1.Definitions

• Service Data: Information provided by you or generated through the use of the Services.
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• End User: A person authorized by the Subscriber to use the Services under their account.
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• Subscription Term: The period during which you have access to the Services under your plan.
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• Confidential Information: Non-public data shared between the parties under this agreement.

2.Use of the Services

2.1 Eligibility

The Services are available only to individuals over the age of 18 and legally constituted entities. You represent and warrant that you meet this requirement and have the authority to accept these Terms.

2.2 Limited License

BritoCRM grants you a limited, non-exclusive, non-transferable, revocable, and non-sublicensable license to use the Services solely for internal business purposes, and provided that you strictly comply with these Terms. Any unauthorized use immediately terminates this license.

2.3 Prohibited Uses

You agree not to:

• Modify, hack, decompile, reverse engineer, or interfere with the Services, their security, or integrity.
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• Use the Services for illegal, fraudulent, or unauthorized activities.
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• Store or transmit data regulated by the US HIPAA law without an explicit written agreement from BritoCRM.
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• Access the Services for competitive purposes or to develop similar products.Overload, crash, slow down, or interfere with the Services or any part thereof.
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• Access the Services for competitive purposes or to develop similar products. Overload, attack, or disrupt BritoCRM’s systems.

2.4 Technical Requirements

Proper use of the Services requires an internet connection of at least 10 Mbps and a TLS-compatible browser (e.g., Chrome, Firefox). You are solely responsible for providing the necessary technical infrastructure. BritoCRM does not guarantee performance if these requirements are not met.

2.5 Use at Your Own Risk

Use of the Services is at your own risk. BritoCRM is not responsible for interruptions, data loss, or damage resulting from your infrastructure, misuse, or events beyond our control.

3. Availability and Support

3.1 Availability

BritoCRM will use commercially reasonable efforts to maintain the Services available with a target availability of 99.5% per year, excluding:Scheduled maintenance (notified at least 48 hours in advance by email and on the Site).Force majeure events (e.g., natural disasters, third-party failures, massive cyberattacks). We do not guarantee uninterrupted availability and reserve the right to suspend the Services for technical or legal reasons.

3.2 Support

We offer free standard support via email at support@britocrm.com, with a maximum response time of 24 business hours. Premium support (response within a maximum of 4 hours) is available under additional plans. We do not guarantee immediate resolution of problems.

4. Billing and Payments

4.1 Charges

Subscription charges are paid in advance at the beginning of the Subscription Term. You authorize our payment agent to periodically charge the registered payment method. All payments are non-refundable, unless otherwise stated in these Terms.

4.2 Delays

If you do not pay within 5 business days after receiving a late payment notice, BritoCRM may: Suspend your access without notice. Charge monthly interest of 1.5% (or the maximum allowed by Florida law) on overdue amounts. Take legal action to recover payments due.

4.3 Additional Services

Options such as WhatsApp integration ($97) or e-commerce setup ($650) have additional costs, detailed at www.britocrm.com/precios. These charges are billed at the time of activation.

4.4 No Refunds

We do not offer refunds or credits for early cancellations, service interruptions, or any other reason, unless BritoCRM determines, in its sole discretion, that a serious failure on our part has occurred.

5. Privacy and Data

5.1 Data Protection

BritoCRM implements industry-standard security measures (encryption, daily backups) to protect Service Data. You authorize us to use this data solely to provide, maintain, and improve the Services.

5.2 Backups and Recovery

We perform daily backups of Service Data, but we do not guarantee complete recovery in the event of technical failures, cyberattacks, or force majeure. Recovery, when possible, will be performed within a reasonable time (target: 48 hours).

5.3 Subscriber Responsibility

You are solely responsible for the accuracy, legality, and obtaining consent for the Service Data, including personal data under laws such as CCPA (US), the Federal Law on Protection of Personal Data (Mexico), or Law 1581 of 2012 (Colombia).

5.4 Compliance

Our Data Processing Agreement (DPA), available at www.britocrm.com/dpa, sets out our obligations as data processors. You agree to comply with all applicable privacy laws.

6. Modifications

6.1 Changes to the Services

We may modify, suspend, or discontinue the Services at any time. If the change is material, we will notify you at least 30 days in advance by email and on the Site. If the change adversely affects you, you may cancel without penalty by notifying us within those 30 days.

6.2 Changes to the Terms

We may update these Terms by notifying you by email and at www.britocrm.com. Your continued use after the update constitutes acceptance. If you do not agree, you must cancel your subscription.

7. Termination

7.1 Term

This agreement becomes effective when you accept these Terms and remains in effect while you have a current plan, unless terminated earlier.

7.2 Cancellation

By you: You may cancel at the end of the Subscription Term with 30 days’ notice to info@britocrm.com.

By us: We may terminate this agreement or suspend your access immediately for: (a) breach of these Terms; (b) violation of law; (c) non-payment; or (d) technical or legal reasons, with or without notice.

7.3 Effects

Upon termination, your access will cease and we will delete your Data from the Service within 60 days, unless required by law to retain it. We are not obligated to retain or return your data.

8. Confidentiality

Both parties agree to protect Confidential Information with a reasonable standard of care and to use it only to fulfill this agreement. This obligation does not apply to information that: (a) is public without violation; (b) was obtained independently; or (c) must be disclosed by law.

9. Limitation of Liability

9.1 No Warranties

The Services are provided “AS IS” and “AS AVAILABLE,” without express or implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free from security threats.

9.2 Exclusion of Damages

BritoCRM shall not be liable for indirect, incidental, consequential, special, or punitive damages (including loss of data, profits, or revenue), even if we have been advised of the possibility thereof.

9.3 Limitation

Our total liability, for any reason, will not exceed the amounts you paid in the last 12 months or $100, whichever is greater, unless the law prohibits this limitation.

10. Indemnification

You agree to defend, indemnify, and hold harmless BritoCRM, its affiliates, employees, and agents from any claim, demand, loss, or damage (including legal fees) arising from: (a) misuse of the Services; (b) breach of these Terms; (c) violation of laws or third-party rights; or (d) the Service Data.

11. Applicable Law and Jurisdiction

This agreement is governed solely by the laws of the state of Florida, USA, without regard to conflicts of law. Any dispute shall be resolved in the state or federal courts of Miami-Dade County, Florida. If the Subscriber’s local laws (e.g., Mexico or Colombia) require another jurisdiction, you agree to submit to the jurisdiction of Florida unless otherwise agreed in writing.

12. Force Majeure

BritoCRM shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, wars, cyberattacks, or third-party failures.

13. Contact

For inquiries or notifications:

BritoCRM 6303 Blue Lagoon Dr Suite 400-2301, Miami, FL 33126

Email: info@britocrm.com

Telephone: +1 305-760-4411

Note: Brito Marketing is a reference brand and not an official point of contact.