Last Update: March 31, 2025

This Privacy Policy explains how BritoCRM, a software-as-a-service (SaaS) offering under the Brito Marketing brand, based in Miami, Florida, USA (“we”, “our”, or “BritoCRM”), collects, uses, stores, and protects the information you (“User”, “Subscriber”, or “you”) provide or generate while using our customer management and marketing automation platform (the “Services”), accessible at www.britocrm.com (“Site”). We only provide the Services to help you grow your business; you are responsible for how you use them and the data you upload. By using the Services, you agree to this Policy and our data processing as outlined in this Policy and the Terms and Conditions (www.britocrm.com/terms). If you do not agree, do not use the Services.

1. What You Should Know from the Start

BritoCRM is a tool to manage your clients and marketing campaigns. We do not control or own the data you upload (e.g., contact lists); we only process it according to your instructions to provide the Service. You are the owner and legal responsible party for that data, including obtaining permissions to use it. We do not assume responsibility for what you do with the Services or the results for your business.

2. Information We Collect

2.1 Data You Provide Us

• Account: Name, email, phone, billing details to create and manage your account.

• Service Usage: Data you upload, such as names, emails, and phone numbers of your clients or prospects, and campaign or message content. This is controlled by your actions on the platform.

2.2 Automatic Data

• Usage Data: IP address, browser type, operating system, pages visited, time spent to operate and improve the Service.

• Cookies: Identifiers for authentication and analytics (see Section 8).

2.3 Third-Party Data

• Providers we use (e.g., payment processors, hosting) may send us technical or transactional data.

3. How We Use Your Information

3.1 Purposes

• Make the Services work: manage your account, send campaigns, process the data you upload.

• Charge you and fulfill our contract (Terms).

• Contact you about support, updates, or promotions (you can opt out of the latter).

• Improve the platform with anonymous analytics.

• Protect ourselves and comply with laws.

3.2 Legal Basis

• Contract: To provide the Services you have contracted.

• Consent: Marketing or non-essential cookies (accepted by using the Site or the banner).

• Legal Obligation: Respond to authorities or comply with regulations.

• Legitimate Interest: Security and technical improvements.

4. Disclosure of Your Information

We only share data when necessary:

• Providers: Third parties that help us operate (hosting, analytics, mailing), listed at www.britocrm.com/subprocessors. They do not control your data.

• Authorities: If required by law or to defend ourselves legally.

• Business Transfers: In mergers or sales, with prior notice.

• Clarification: We do not sell your data or use it for our own purposes. We only process it for you.

5. International Transfers

Your data is stored on servers in the U.S. If you are in Mexico, Colombia, or another country, you consent to this transfer by using the Services. We use standard contractual clauses and encryption to comply with laws such as LFPDPPP (Mexico) and Law 1581 (Colombia). More details in our Data Processing Agreement (DPA): www.britocrm.com/dpa.

6. Your Rights and Responsibilities

6.1 Your Rights
Depending on your location, you may:

• Access, correct, or delete your personal data (account or contacts).

• Object to or restrict processing.

• Request data portability.

• Withdraw consent (e.g., for marketing).
  For Regions:

• CCPA (USA): Know what we collect, delete data, do not sell (does not apply). Timeframe: 45 days.

• LFPDPPP (Mexico): ARCO rights (access, rectification, cancellation, opposition). Timeframe: 20 business days.

• Law 1581 (Colombia): Know, update, delete, revoke. Timeframe: 10-15 business days.
  Send requests to privacy@britocrm.com.

6.2 Your Responsibilities
You are solely responsible for:

• Obtaining legal permissions for the data you upload (e.g., consents from your clients).

• Ensuring your use of the Services complies with all applicable laws.
  We do not review or validate your data; we only process it according to your instructions.

7. Data Retention

We delete data 60 days after cancellation, unless required by law. You can export your data before cancellation; we do not store it for you afterward.

8. Cookies and Tracking

We use cookies for:

• Essential: To make the Service work (session).

• Functionality: To remember settings (persistent, 1 year).

• Analytics: To improve the Service (persistent, 2 years, e.g., Google Analytics).

Control cookies through our banner or browser. More at www.britocrm.com/cookies.

9. Security

We use encryption, multi-factor authentication, daily backups, and access controls. However:

• We do not guarantee absolute security: The internet has risks beyond our control.

• Your responsibility: Keep your credentials secure and notify us of suspicious access.

• We notify serious breaches within 72 hours to privacy@britocrm.com.

10. Minors

We do not collect data from minors under 13 (USA) or local ages (e.g., 16 in Colombia) without parental consent. If detected, we delete the data.

11. Links to Third Parties

We do not control or respond for linked sites. You assume the risk when using them.

12. Changes

We notify material changes by email or the Site 30 days in advance. If you continue using the Services, you accept the changes.

13. Limitation of Liability and Disclaimer

• No Warranties: The Services are provided “as is”. We do not guarantee business results or absolute security.

• Customer Liability: You are responsible for the data you upload and its legal use. BritoCRM assumes no responsibility for:

  • Losses, damages, or claims arising from misuse, data without permission, or legal violations.

  • Technical failures beyond our control (e.g., your Internet or device).

• Indemnification: You will defend and hold us harmless from any claims, damages, or costs (including legal fees) arising from your use of the Services or violation of this Policy.

• Limit: Our liability will not exceed what you paid in the last 12 months, and does not cover indirect damages (loss of profits, etc.).

14. Regulatory Compliance

We comply with:

• USA: CCPA and other state/federal laws.

• Mexico: LFPDPPP.

• Colombia: Law 1581 and Decree 1377.

• Other: Applicable regulations in your region.

You must comply with local laws when using the Services.

15. Contact

BritoCRM
6303 Blue Lagoon Dr Suite 400-2301, Miami, FL 33126
Email: info@britocrm.com
Phone: +1 305-760-4411

Note: Brito Marketing is a reference brand and not an official point of contact.

Let me know if you need further assistance!