Terms and Conditions BritoCRM - EN

Last updated: February 16, 2026

BritoCRM is committed to protecting your privacy and that of your customers. These Terms of Service apply to the data we collect and process in the course of our operations. BritoCRM acts in different ways depending on the context of data processing:

(i) BritoCRM acts as a controller of your personal data when you register on the platform, visit our website, or interact with us through any other channel. We use this information to provide the service, send you relevant communications, and improve the platform.
(ii) BritoCRM acts as a data processor when our customers use the platform to manage the personal data of their own contacts as part of their business activities. In this case, the customer is the controller and BritoCRM acts under their instructions, in accordance with the Data Processing Addendum (DPA) included in these Terms.
(iii) BritoCRM may also act as a controller when it collects and processes data about individuals in their professional capacity to improve its own services, always within the applicable legal framework.

For the purposes of these Terms, “Personal Data” means any information relating to an identified or identifiable individual. This document describes your rights and choices with respect to your Personal Data.

(i) To exercise your rights when BritoCRM acts as a controller, please refer to the “Security and Backups” and “Incidents and Data Breach” sections.
(ii) To request the deletion of your data, contact us through the official channels indicated in the Support Policy.
(iii) If you wish to exercise your rights over data processed on behalf of a BritoCRM customer, please contact that customer directly.

We update these Terms periodically. We recommend reviewing them regularly. Material changes will be notified by email whenever reasonably possible.

1. Acceptance of Agreement

By accessing or using BritoCRM (“the Platform”), the Customer agrees to these Terms of Service, including all policies incorporated by reference:

Privacy Policy
Data Processing Addendum (DPA)
Data Exit Policy
Acceptable Use Policy
Support Policy
Security Policy
All other policies published at www.britocrm.com

If the Customer does not agree to these terms, they must not use the service.

2. Definitions

“Customer” – Any individual or legal entity that contracts the service.
“Customer Data” – Information uploaded by the Customer to the platform.
“Subprocessors” – Third parties used to deliver the service.
“Professional Services” – Additional services subject to a separate SOW.

3. Description of Service

BritoCRM provides a SaaS platform for CRM management and sales automation. The service is provided on an “AS IS” and “AS AVAILABLE” basis.

4. Support and SLA

Standard support includes reasonable technical assistance.
It does not include strategic consulting or advanced migrations.
Response times are indicative and do not constitute a contractual guarantee.
Official channels are exclusively those defined in the Support Policy.

5. Customer Responsibilities

The Customer is responsible for:

Legality of their content and campaigns
Consents and regulatory compliance
Configuration of automations
Security of their credentials
External backups if desired
Business outcomes

6. Subprocessors and Third Parties

The Customer acknowledges that BritoCRM uses external providers for: Hosting, SMS / WhatsApp, Email, AI, Payments, and Infrastructure.

BritoCRM is not responsible for failures caused by third parties.

7. Acceptable Use Policy (AUP)

The following are prohibited: Spam, Fraud, Impersonation, Illegal activities, Harassment, and use of the platform for coercion or threats.

BritoCRM may suspend accounts that violate this policy.

8. Use of AI

Some features may use AI models.
They do not constitute legal, financial, or immigration advice.
The Customer is responsible for validating the results.

9. Professional Services

Any advanced migration or custom development requires a separate SOW, additional payment, and defined scope. BritoCRM is not obligated to perform services outside the contracted plan.

10. Data Exit Policy

The Customer may export available structured data (e.g. CSV contacts). Mass export is not guaranteed for:

Complete conversation histories
Internal metadata
Automations

Upon cancellation, data may be deleted after the established period.

11. Security and Backups

BritoCRM implements reasonable technical measures. Full recovery, absolute absence of failures, or uninterrupted continuity are not guaranteed.

12. Incidents and Data Breach

In the event of a confirmed incident, BritoCRM will notify within a reasonable timeframe. BritoCRM will not be liable for incidents resulting from compromised Customer credentials, external malware, or third-party providers.

13. Customer Conduct

The following are prohibited: Threats, Harassment, Intimidation of staff, Reputational coercion, and Ultimatums to obtain non-contractual benefits. Violation may result in immediate suspension.

14. Dispute Resolution Procedure (Cooling-Off)

Prior to any public or legal action, the Customer must submit a formal written claim, allow a reasonable response period, and refrain from reputational campaigns during the process.

15. Suspension for Legal or Reputational Risk

BritoCRM may suspend accounts in cases of: Threats, Regulatory risk, False accusations, or Abusive conduct.

16. No Reliance

The Customer declares that they did not rely on verbal or informal promises. Only the written terms published at www.britocrm.com are binding.

17. Limitation of Liability

BritoCRM’s total liability is limited to the amount paid by the Customer in the last 3 months. BritoCRM is not liable for lost profits, reputational damage, or indirect damages.

18. Indemnification

The Customer shall indemnify BritoCRM against claims arising from illegal use of the service, violation of laws, misleading content, or infringement of third-party rights.

19. Force Majeure

BritoCRM shall not be liable for events beyond its reasonable control: major cloud failures, cyberattacks, telecommunications outages.

20. Arbitration and Class Action Waiver

All disputes shall be resolved through binding arbitration in Florida. Class action lawsuits and trial by jury are hereby waived.

21. Modifications

BritoCRM may modify these terms at any time. Continued use of the service constitutes acceptance.

Note: Brito Marketing is a reference brand and not an official point of contact.

22. Versioning and Terms Modification Policy

BritoCRM may modify its policies and terms as needed.

Publication: Modifications will be published on the official website.
Effective date: Continued use of the service after publication constitutes acceptance.
Material changes: When reasonably possible, BritoCRM will notify material changes by email.

23. Cancellation and Refund Policy

The Customer may cancel the service at any time through the official channels indicated in the Support Policy.

The refund policy applies based on the timing of the cancellation:

If the Customer cancels before the billing cycle cutoff date, no refund will be issued for the period already paid.
A cancellation notice submitted up to 3 days after the cutoff date will be considered valid, provided the Customer has not used the platform during that period.
If the Customer has accessed or used the platform in any way after the cutoff date, no refund will be issued.
Refund requests with recorded platform usage will be automatically denied.

24. Projects Requiring Customer-Provided Information

When the Customer purchases a development project — including but not limited to automations, websites, e-commerce stores, funnels, or similar services — BritoCRM will request the necessary information to begin and complete the work.

If the Customer fails to provide the required information within the communicated timeframe, BritoCRM will be unable to initiate or complete the project.
In such cases, no refund will be issued for the amount paid, as the failure to deliver the necessary information is solely attributable to the Customer.
BritoCRM will document all information requests as supporting evidence in the event of a dispute.